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What is your return policy?
If you change your mind about a product, you can return it within 30 days. Some of our sellers will offer longer returns periods but we require 30 days at a minimum. If your product was sent tracked, the 30 day window begins when the delivery takes place. If your product wasn't sent tracked, the 30 day window begins on the last day of the estimated delivery date.
What is your returns process?
To return your product, simply:
Go to the Orders page in your account
Find the order with the product you'd like to return
Click the 'Return Items' button and select a reason for your return
Indicate whether you'd prefer a refund or an exchange
How quickly will a refund reach my account?
Once a refund has been processed for your order, the money should reach your original payment method in 3-5 working days, although this can take up to 30 days for credit/debit cards depending on who you bank with. We'd love to make it instant but these timescales are unfortunately out of our control!
You can check the status of your order from your ShamoCamel account from the 'View Orders' section. You can view any refund details by clicking the 'View Order Details' button.
Need help or have a question we've not covered? Talk to us!
You can get in touch via our Contact Us page.